Master Services Terms

1. Scope

1.1 These Terms apply to the use of the Planellio platform, website and any related services.

1.2 Use of Planellio constitutes acceptance of these Terms.

1.3 Planellio is provided as a structured software platform designed to support event business operations.

2. Platform definition

2.1 Planellio provides software for managing:

• bookings and enquiries
• client and communication workflows
• payments, contracts and documentation
• staff operations and rostering
• reporting and business oversight

2.2 The platform is designed to support complete operational workflows rather than isolated functions.

3. Platform structure

3.1 Planellio operates as a structured multi-tenant platform.

3.2 The system is designed to:

• maintain separation between business environments
• support operational workflows across bookings, staff and reporting
• provide a consistent and scalable operating environment

3.3 Platform features may evolve over time as part of ongoing development.

4. Access and authorised use

4.1 Access to the platform is restricted to authorised users.

4.2 Users are responsible for:

• maintaining the security of access credentials
• all activity carried out under their account
• ensuring access is not shared in a way that compromises system integrity

4.3 Planellio reserves the right to restrict or suspend access where risk, misuse or abnormal activity is identified.

5. Client data

5.1 Data entered into the platform remains the responsibility of the user.

5.2 Users are responsible for:

• ensuring data accuracy
• ensuring appropriate use of the platform

5.3 Planellio is not responsible for:

• decisions made based on incorrect or incomplete data
• outcomes resulting from misuse of the platform

6. System integrity

6.1 Users must not:

• attempt to interfere with platform performance or availability
• attempt to gain unauthorised access
• use the system in a way that impacts other users

6.2 Planellio may take action where system integrity is at risk.

7. Intellectual property

7.1 All rights in the Planellio platform remain the property of Planellio.

7.2 No rights are granted to:

• copy
• reproduce
• reverse engineer
• distribute

any part of the platform without prior written permission.

8. Platform development

8.1 Planellio is an actively developed system.

8.2 Features, workflows and functionality may:

• be updated
• be modified
• be replaced

as part of ongoing improvement.

9. Commercial terms (future)

9.1 Planellio may introduce subscription-based access and paid services.

9.2 Where applicable:

• pricing will be clearly defined
• billing terms will be provided at point of purchase

10. Limitation of liability

10.1 Planellio is provided as a business support system.

10.2 To the extent permitted by law, Planellio shall not be liable for:

• loss of business or revenue
• loss of data
• operational disruption
• indirect or consequential losses

11. Suspension and termination

11.1 Access may be suspended or terminated where:

• these Terms are breached
• misuse is identified
• system integrity is at risk

11.2 Users may discontinue use of the platform at any time.

12. Changes to terms

12.1 Planellio may update these Terms from time to time.

12.2 Continued use of the platform constitutes acceptance of updated Terms.

13. Governing law

These Terms are governed by the laws of England and Wales.